Satisfaction Guarantee Policy

Abbey Services (Scotland) Ltd's Satisfaction Guarantee Policy

We are committed to providing our customers with the best service experience possible. Our Satisfaction Guarantee Policy means that we stand behind our work and we are confident that you will pleased with the level of service expertise you receive. Our reputation as a reliable all trades company in Glasgow and Paisley is important to us, so we want to make sure our customers are completely satisfied.  

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How to Submit a Complaint, Question or Concern

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the work, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0141 887 9411, or write to us at Abbey Services (Scotland) Ltd, Unit 2, Underwood Road, Paisley, Renfrewshire, PA3 1TQ or email us at info@abbeyservicesltd.co.uk and we aim to respond within 15 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.